Managed IT support and helpdesk services
We look after the everyday IT your people depend on, from laptops and Microsoft 365 to backups and new starters, with named engineers and response targets agreed in writing.
What’s included
Helpdesk
Email, phone and chat support with response targets in your agreement.
Microsoft 365 administration
Accounts, licences, email security, Teams and SharePoint, managed properly.
Device management
Laptops and phones enrolled in Intune, patched, encrypted and remotely manageable.
Backups and recovery
Backups of email, files and systems, with restores tested on a schedule.
Onboarding and offboarding
New starters ready on day one; leavers' access removed the same day.
Technologies: Helpdesk · Microsoft 365 · Intune · Backups
How the work runs
Assess
Audit what you have, map the risks and agree the outcomes.
Build
Ship in short cycles you can see, test and steer.
Protect
Harden, monitor and respond, day and night.
Evolve
Measure, tune and plan the next loop.
Managed IT support: common questions
What does managed IT support include?
Helpdesk support, Microsoft 365 administration, device management, backups, security updates and onboarding, under one monthly agreement.
Do we get a named engineer?
Yes. You work with a small, named team who know your setup, rather than a different person every time.
Can you support remote and hybrid teams?
Yes. Devices are managed through the cloud, so we can support, secure and set up laptops wherever your people work.
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